Customer Care
Shipping
Dispatch
We ship within New Zealand and Australia. we aim to dispatch all orders within 24 hours from the time of purchase. Orders placed after Friday and over the weekend 1pm UTC/GMT + 12 hours will begin processing on the following Monday.
Timeframes
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Customs & Clearance
Nomadic State of Mind is not responsible for any delays caused by destination customs clearance or processing.
Price
New Zealand: Free overnight shipping with any purchase over $100, $7 overnight shipping for purchases under $100
Australia: Free shipping for purchases over $300. $19 shipping for purchases under $300
Returns & Refunds
If your purchase isn’t quite right, you may return it for a refund, swap or credit.
To return an item you must: Email hello@nomadicstateofmind.co.nz within 48 hours of receiving the item.
Return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived e.g. unworn, and with the original tags If your purchase isn’t quite right, you may return it for a refund, swap or credit.
Note: This is not applicable to sale items.